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Frequently Asked Questions ( FAQ 's)

 
Q: What is ANSI/ISEA high impact compliance and why is it important to motorcyclists?
A: If you want to know if your motorcycle eyewear is actually genuine safety eyewear rather than simply fasion eyewear, ANSI/ISEA compliance assures you that the eyewear is shatter resistant and tested as such by a third-party testing source. ANSI (American National Standard Institute) and ISEA (Industrial Safety Equipment Association) create and maintain the high impact standards. The current high impact certification is Z87.1-2010. Ballistic or MCEPS (Military Combat Eye Protection System) is even a higher level of protection.

Q: You offer so many different lens colors, which do I choose?

A: As much as we'd like to say that most of our customers choose lens color for functional reasons, the fact is that most customers choose lens colors based on style and look. This said, you can expect most lenses rated as "Bright Sun, Mostly Sunny, Sun/Cloud Mix" to be darker. You can also expect most lenses rated as "Night Time, Dusk, Overcast" as lighter. Different users will stretch these applications to include the next darkest or lightest scenario in addition to our listed applications. Indoor/Outdoor Mirror is a unique lens color most other companies don't offer and it works for almost any light condition since it filters about 50% of the light. Gray is our most popular "sunglass" lens color since it is the traditional sunglass lens color. Amber is our most popular low-light night time "glasses" color although many states require clear eyewear at night.

For more information on lens colors and light filtering see: Lens Light Filtering Info Page
 Q: Are your prices competitive?
A: Yes! Especially if you take advantage of our "Buy 2; Get 1 FREE" storewide promotion. If you find a better bottom-line price than ours, we'll beat it by 10% as long as its an "apples-to-apples" comparison (combined product prices + promotions + shipping + handling + tax). For complete details please see our Satisfaction Policy page. For price verification / investigation simply contact us.

Q: Do you charge Sales Tax?

A: We currently only charge sales tax for orders shipped within Wisconsin. All other locations will not be charged sales tax.

Q: Do you have a return/exchange policy?

A: Yes! We offer a 14-Day Return/Exchange Policy from the date your package arrives at your door. In the event you need to make a return or exchange, simply complete our Return Merchandise Authorization (RMA) Request within your online account. For more details, please see our Satisfaction Policy page.

Q: Why and when are restocking fees applied?

A: Exchanges do not incur any restocking fees if completed within our 14-Day Return Policy and the product is in like-new condition (return shipping cost is customers' responsibility). Returns for refund will incur a modest 15%-25% restocking fee (based of product cost) to cover processing costs and furthermore to encourage customers to purchase products they intend to keep. $3.95 will be deducted from return refunds to cover original shipping & handling charge. For more details, please see our Satisfaction Policy page.

Q: Do your products come with a warranty?

A: Absolutely! Rally motorcycle eyewear is an authorized dealer of every brand we carry. All products include a full manufacturer's warranty and are subject to each manufacturer's warranty terms and conditions. For more details, please see our Satisfaction Policy page.

Q: Why don't you publish a phone number?

A: In an effort to reduce overhead and keep our prices low, we've elected to handle all customer inquiries via email rather than employ a call center staff. With our email inquiry system, you'll typically get a response within minutes during normal business hours. However, if you need assistance via an alternative method, please submit a request through our Contact Us page and we'll attempt to contact you as soon as possible.

Q: Do you offer any additional discounts?

A: Any time you visit Rally motorcycle eyewear, we've already worked diligently to make sure our pricing is always competitive through continuous competitive pricing analysis, both on and offline. We offer "Buy 2; Get 1 FREE" storewide and you never pay an additional shipping charge - the price you see is the price you pay.

Customers and members of our email newsletter/updates occasionally receive special discounts and coupons - simply sign up for our newsletter or become a customer. We also occasionally run special Facebook-only discounts and coupons. Like Us On Facebook
 
Outside of these general pricing policies, if you feel our pricing is not competitive on a particular product please let us know and we'll promptly look into it.

Q: Do you ship worldwide?

A: No, we currently only offer shipping within the United States, its territories, and U.S. military (APO/AFO) addresses.  We also ship to Canada, however our free shipping offer does not apply to Canadian orders.